Refunds & Shipping

REFUNDS

Due to the nature of our products, all sales will be final. Once an order has been placed it cannot be cancelled. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Return shipping costs are the customer's responsibility. 

We truly appreciate your business and look forward to serving you again. Thank you for your support and the trust you've placed in us 

OUT OF STOCK ITEMS

If your order includes an item(s) that are out of stock we will go ahead and issue a refund to your original form of payment for the item(s) not in stock and ship the remaining or your order.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

SHIPPING

Standard US Delivery-$10.50 and up

Express US Delivery- $25.00 and Up

Free Shipping- $100.00 and Up

Approximately delivered within 2-3 working days. While Kouassi Kustoms makes every effort to accommodate your shipping and billing preference, we do not ship to PO Boxes. We require customers to use a common shipping and billing address in the event we are unable to process an order or verify a shipping address provided. 

All US orders are shipped with USPS and are fully trackable. USPS doesn't deliver on Public Holidays. Please be advised that during busy sales periods order processing may take longer, between 7-14 working days. 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from KouassiKustomske.com, you will be responsible for the original shipping charges and cost of return. A restocking fee will be applied on orders that are refused at  the time of delivery or returned due to an undeliverable address. You will also cover any redelivery costs. NON-RETURNABLE, NO EXCEPTIONS. 

PROCESSING TIME 

After your payment is authorized and verified, all orders are subject to processing time that is separate from time it takes shipment to reach destination. Standard orders can take 2-3 business days to process, which doesn't include weekends or holidays. During sales periods the processing time can increase to up to 5 working days. 

DELIVERY CLAIMS

Kouassi Kustoms does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credit for packages carrier confirms as delivered  

RESERVED RIGHTS 

Kouassi Kustoms reserves the right to define, limit, refuse and/or cancel orders from customers or entity at any time due to: potential fraudulent or criminal activity.